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Overview

This is a part time role: 16 hours per week

Fixed term contract, with a view to extending to permanent.

The purpose of the role is to provide administrative support.

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The purpose of the role is to provide administrative support.

We are looking to appoint a highly organized and motivated individual to provide administrative and hospitality support at Heath House Conference Centre and Heath House Kitchen.

The daily duties are variable and will include general reception duties, customer service, customer enquiries, administrative duties, organisational support and elements of hospitality.

This role will initially be for a fixed term of 6 months with a view to extending the contract if it successfully facilitates business development.

Job responsibilities

Reception duties: answering the phone, dealing with enquiries and bookings for the conference centre and the restaurant. Providing information and support to customers over the phone and in person.

Administrative duties: Processing, confirming, and tracking bookings for the conference centre and restaurant and ensuring that all relevant information is available in advance of the booking.

Administration support of the Uttoxeter Business Networking group; sending out reminder e-mails, compiling the delegate list, sending out receipts.

Finance support duties: Generating invoices, sending invoice reminders, entering data onto Xero. Entering petty cash information onto a spreadsheet, scanning petty cash receipts. Adding up hours from timesheets and entering onto a spreadsheet for accountants to process, filing information and printing wage slips. The tasks involved in the financial aspect of the role are simple and are easy to learn. They require a high level of accuracy and the ability to work methodically. If required, training will be given.

Hospitality elements: Hospitality is not the main purpose of the role, but when other staff are busy, you will answer the door, welcome guests, deal with in-person enquiries, deliveries and other requirements, and occasionally provide teas, coffees or other hospitality support.

You will be joining a small team. Your role is designed to provide support for the office manager, preventing interruptions by acting as a gatekeeper.

To be successful within the role you will need the following skills:

• Excellent organisational skills
• Excellent customer service skills
• A good working knowledge of Microsoft word, excel and outlook
• The ability to learn quickly
• The ability to use, (or learn to use) the basic data entry functions on Xero
• Good communication skills
• Excellent time keeping
• Reliability
• A willingness to be adaptable and to carry out tasks outside of this job description
• Accurate, and with an eye for detail.

Qualifications

Formal qualifications are not a prerequisite of this role, the skills listed above are essential. You must be able to demonstrate a good level of written English and a sound mathematical ability.

Experience: Experience is an advantage and is preferred. However full training can be given.

Hours: 16 hours: 4 days per week

Days: Tuesday to Friday

Times: 9:30am to 1:30pm (or 10am to 2pm)

Pay: National Minimum wage

Contract: Initially 6 month fixed term contract, with a view to extending the contract if it successfully facilitates business development.

How to apply: Please send an up to date CV to emma@pbm-group.co.uk

Queries via e-mail: emma@pbm-group.co.uk

Closing date for applications: 31 July 2023