1.    Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:  

“Account”    means an account required to access and/or use certain areas and features of Our Site;

“Cookie”    means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;

“Cookie Law”    means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

“personal data”    means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and

“We/Us/Our”    means PBM Inspection Services Ltd a limited company registered in England under company number 3234329 (Trading as PBM Training and Consultancy and Heath House Conference Centre), whose registered address is:  Winton House Stoke Road ST4 2RW (Not for correspondence)

2.    Information About Us

1. Our site is owned and operated by us.
2. Our VAT number is 670 6625 27.
3. If you have any questions regarding data, please contact us. We are here to help you. Please ask for Bruce McAlpine or Emma Northam We can be contacted by email at emma@pbm-group.co.uk and bruce@pbm-group.co.uk  respectively.
4. We are a data controller of the personal data We collect.

3.    What Does This Policy Cover?
This Privacy Policy applies only to data arising from your use of Our Site and from any correspondence between you and Us by phone, email or otherwise. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

4.    Your Rights
1. As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold

1. The right to be informed about Our collection and use of personal data;
2. The right of access to the personal data We hold about you (see section 12);
3. The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
4. The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
5. The right to restrict (i.e. prevent) the processing of your personal data;
6. The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
7. The right to object to Us using your personal data for particular purposes;
8. The right to withdraw your consent to Us collecting and processing your personal data; and
9. Rights with respect to automated decision making and profiling.

2.    If you wish to exercise any of the rights listed above, please contact us using the contact details in clause 2.3.
3.    If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
4.    For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

5.    What Data Do We Collect?

1.  Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
   1.    name;
   2.    business/company name
   3.    job title;
   4.    contact information such as email addresses and telephone numbers;
   5.    demographic information such as post code, preferences, and interests;
   6.    IP address;
   7.    web browser type and version;
   8.    operating system;
   9.    a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to.
2. Where We need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, We may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, We may have to cancel a product or service you have with Us but we will notify you if this is the case at the time.

6.    How Do We Use Your Data?

1. All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times.
2. Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests (provided that such legitimate interests do not override your fundamental rights). Specifically, We may use your data for the following purposes

1.    Providing and managing your access to Our Site;
2.    Supplying Our services to you (please note that We require your personal data in order to enter into a contract with you);
3.    Personalising and tailoring Our services for you;
4.    Replying to emails from you;
5.    Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time);
6.    Complying with Our legal obligations; and
7.    Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience.

3.    With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email with information, news and offers on Our services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
4.    Third parties whose content appears on Our Site may use third party Cookies, as detailed below in section 13. Please refer to section 13 for more information on controlling Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
5.    You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
6.    We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

7.    How and Where Do We Store Your Data?
  

1.  We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
2.  Your data will only be stored in the UK.

8.    Do We Share Your Data?

1. Subject to section 8.2 and 8.3 We will not share any of your data with any third parties for any purposes.
2.  Our IT service provider maintains our IT systems. In the course of maintaining our systems, improving them or fixing any technical faults, it will sometimes be necessary to share limited personal data or allow access to personal data. This will be solely for the purpose of maintaining our IT infrastructure. Our IT service provider complies with the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
3. We reserve the right to share aspects of your data with legal services or other bodies providing Us with advice. Any data shared will be proportionate and legitimate.

9. What Happens If Our Business Changes Hands?

1. We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
2. In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

10. How Can You Control Your Data?

1. In addition to your rights under the GDPR, set out in section 4, when you submit personal data via Our Site or through correspondence with Us, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-in to receiving emails from Us which you may subsequently opt-out of by unsubscribing using the links provided in Our emails and at the point of providing your details).
2. You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

11.    Your Right to Withhold Information
You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

12.    How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge and within one month of Your request. Please contact one of our Data Protection Compliance Managers for more details.

13. Our Use of Cookies

1.  
   1. Our site uses cookies solely to improve your browsing experience. For example, the cookies we use will help to improve the speed with which a page loads. We do not use cookies to stream information to third party sites.
   2. By using Our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. The only Third party Cookies currently used on Our Site are those required by Google analytics as described in clause 13.5 below. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.
   3. All Cookies used by and on Our Site are used in accordance with current Cookie Law.
   4. Before Cookies are placed on your computer or device, you will be shown a prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.
   5. Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
   6. In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
   7. You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently.
2. It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

14.    Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at admin@pbm-group.co.uk or , by telephone on 01889 567014, or by post at Heath House Training and Conference Centre, Cheadle Road, Uttoxeter, Staffordshire, ST14 7BY. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).

15.    Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.